Shipping and Returns

Shipping and Returns


MobileZon promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. Your item is shipped out to you in its clear cellophane packaging in a bubble wrapped material for protection.


There is no extra shipping charge on any of the Product. We are giving ALL INDIA FREE SHIPPING on Order Above 499.
You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

Shipping time: Within 2 business days of placing order

Delivery: Within 5-7 days after the product has been shipped.


Mandatory per-requisites to claim Refund

As per our return policy we request you to send the product preferably through speed post/Courier in a saleable condition with the tags intact and in their original packaging and invoice,undamaged condition to the below mention address:

MobileZon

MCH 344,Street No-7,

New Civil Lines,

Hoshiarpur - 146001

Punjab

We do not facilitate reverse pickup of your product therefore we encourage you to return your product within 7 days of registering the complaint. Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address and mobile number respectively for your future shopping @ MobileZon.in

 NOTE: In case we don't receive your product with 7 days your refund/replacement request would be cancelled.

 

Conditions under which refunds are provided

In case of the following scenarios you are liable to get a full refund of money.  

  • Where a wrong product has been shipped to you, and a replacement cannot be provided
  • There is a manufacturing defect in the product ordered by you, and a replacement cannot be provided.
  • The merchandise was damaged during transit, and a replacement cannot be provided.

You have 7 days (from the delivery date) to make up your mind and intimate us that you wish to claim for a refund as per our return policy.

 

10-days return policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your order for a full refund of paid price.

Call us on 098884-71143 (9am-7pm) or drop a mail at sales@mobilezon.in within a period of 10 days, from the delivered date.

However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition.

Refund/replacement for goods/merchandise is subject to inspection and checking.

Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

Some special rules for promotional offers may override this returns policy.

 

Cancellation Time

You can cancel an order within 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund.

Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund.